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To resolve, open the Aeon client and search for the user's account. Under the "additional information" box, reset the expiration date. Save your changes. The user should be able to log in to their account.
Process payment error
This error occurs when researchers do not properly fill out the payment form for reproduction requests.
To resolve, the user will need to go back into the payment form from their Aeon web account, fill out the requested information, and check the box next to the request:
