Client error messages
CaiaSoft not picking up requests
Occasionally CaiaSoft does not recognize requests sent from Aeon. Requests routed to the Awaiting Offsite Ordering queue should appear in the Submitted Offsite Request queue within 15 minutes, which indicates that the request has been accepted by CaiaSoft. If the request remains in the Awaiting Offsite Ordering queue, a ticket needs to be submitted to Atlas to restart/reset the Aeon-CaiaSoft request server.
Rejected requests will appear in the Error Processing Offsite Request queue, where they will remain until manually resolved. This generally occurs because the item requested is already checked out in CaiaSoft. To verify, search for the barcode of the box in CaiaSoft. If it is checked out, it cannot be requested through the Aeon/Caia integration. Archival staff will need to manually locate the box at the repository and reroute the request to share the same status as the other request. Note that upon return, the request that was initially rejected will need to be manually routed to Request Finished to complete the transaction.
Web interface error messages
...