| summary | About Technology Support and TrainingEULM Technologies and Digital StrategiesThe Technology Support and Training unit is responsible for providing support for all libraries and museum staff technology, including computers, peripheral devices, and productivity software, such as Microsoft Office 365. This unit also provides support for staff conference rooms and event spaces, including support and design of audio-visual components. <span data-slate-fragment="JTVCJTdCJTIydHlwZSUyMiUzQSUyMnBhcmFncmFwaCUyMiUyQyUyMmNoaWxkcmVuJTIyJTNBJTVCJTdCJTIydGV4dCUyMiUzQSUyMk1lZXQlMjBPdXIlMjBUZWFtJTIyJTJDJTIybGV0dGVyU3BhY2luZyUyMiUzQTAlMkMlMjJmb250V2VpZ2h0JTIyJTNBNzAwJTJDJTIyZm9udFNpemUlMjIlM0E0MiUyQyUyMmZvbnRGYW1pbHklMjIlM0ElMjJQb3BwaW5zJTJDJTIwc2Fucy1zZXJpZiUyMiUyQyUyMmNvbG9yJTIyJTNBJTdCJTIybGlnaHQlMjIlM0ElMjIlMjMwMDAwMDAlMjIlMkMlMjJkYXJrJTIyJTNBJTIyJTIzZmZmZmZmJTIyJTdEJTdEJTVEJTJDJTIyYWxpZ24lMjIlM0ElMjJjZW50ZXIlMjIlN0QlNUQ=" style="white-space: pre;">Meet Our Team</span> Don HowardDesktop Consultant, SeniorEmail: don.howard@emory.eduOnsite: Tuesdays, Thursdays Paul PreyerDesktop Support, LeadEmail: paul.preyer@emory.eduOnsite: Mondays, Wednesdays Jack Thomas ScottHead of Technology Support and TrainingEmail: jack.thomas.scott@emory.eduOnsite: Mondays, Thursdays, Fridays Our Services Desktop SupportCustomer Support Our desktop support service ensures smooth tech operations by setting up new devices, troubleshooting issues, and assisting users. We also create guides, help with hardware/software purchases, and manage surplus equipment sustainably. Desktop SupportTechnology Administration Our desktop support - technology administration ensures smooth, secure tech operations by maintaining software, implementing security measures, managing user access, and using automation tools. They also generate performance and maintenance reports for informed decisions. Audiovisual Support Space Support Our audiovisual support efficiently meets all AV technology needs by specifying, installing, and testing equipment, providing technical assistance, and offering on-site support for high-profile events. We create engaging experiences and work with trusted vendors to ensure top-quality service, managing contract negotiations and vendor communication. Getting Support For desktop or audiovisual support, you can email 78888@emory.edu, call the LTDS Staff Technology Service Desk at 404-727-8888, or visit the desk in person at the Woodruff Library Building, Level 2 staff area. Our support hours are Monday to Friday, 9am to 5pm. <span data-slate-fragment="JTVCJTdCJTIydHlwZSUyMiUzQSUyMnBhcmFncmFwaCUyMiUyQyUyMmNoaWxkcmVuJTIyJTNBJTVCJTdCJTIydGV4dCUyMiUzQSUyMkN1c3RvbWVyJTIwU3VwcG9ydCUyMiUyQyUyMmxldHRlclNwYWNpbmclMjIlM0EwJTJDJTIyZm9udFNpemUlMjIlM0E0MiUyQyUyMmZvbnRGYW1pbHklMjIlM0ElMjJ1bnNldCUyMiUyQyUyMmNvbG9yJTIyJTNBJTdCJTIybGlnaHQlMjIlM0ElMjIlMjNmZmZmZmYlMjIlMkMlMjJkYXJrJTIyJTNBJTIyJTIzZmZmZmZmJTIyJTdEJTdEJTVEJTdEJTVE" style="white-space: pre;">Customer Support</span> Our services include: Installing & Configuring Technology Setting up new computers, devices, accessories and software so that everything is ready for use. Troubleshooting Issues Fixing any technical problems that arise, whether it's a software glitch or a hardware failure. User Assistance Providing direct help to customers who are experiencing technical problems, either remotely or in person, to quickly resolve their issues and minimize downtime. Documentation & Training Creating guides and training materials to help users understand and effectively use their systems and software. Purchasing Equipment & Software Assisting in the selection and procurement of new hardware and software to meet the organization's needs. Managing Surplus Equipment Handling surplus equipment by repurposing, recycling, or disposing of it in an environmentally friendly manner. <span data-slate-fragment="JTVCJTdCJTIydHlwZSUyMiUzQSUyMnBhcmFncmFwaCUyMiUyQyUyMmNoaWxkcmVuJTIyJTNBJTVCJTdCJTIydGV4dCUyMiUzQSUyMlRlY2hub2xvZ3klMjBBZG1pbmlzdHJhdGlvbiUyMiUyQyUyMmxldHRlclNwYWNpbmclMjIlM0EwJTJDJTIyZm9udFNpemUlMjIlM0E0MiUyQyUyMmZvbnRGYW1pbHklMjIlM0ElMjJ1bnNldCUyMiUyQyUyMmNvbG9yJTIyJTNBJTdCJTIybGlnaHQlMjIlM0ElMjIlMjNmZmZmZmYlMjIlMkMlMjJkYXJrJTIyJTNBJTIyJTIzZmZmZmZmJTIyJTdEJTdEJTVEJTdEJTVE" style="white-space: pre;">Technology Administration</span> Our Services include: Maintaining Software Regularly checking and updating operating systems and 3rd party apps to prevent problems before they happen. Implementing Security Measures Protecting the company's data and systems from cyber threats by installing security software and monitoring for suspicious activity. Managing User Access Ensuring that employees have the right access to the systems and data they need while keeping everything secure. Automation Using automation tools to streamline repetitive tasks, such as software installation, configure user and computer settings, and manage printers across multiple devices. Reporting Generating reports on system performance, issues, and maintenance activities to keep track of everything and make informed decisions. <span data-slate-fragment="JTVCJTdCJTIydHlwZSUyMiUzQSUyMnBhcmFncmFwaCUyMiUyQyUyMmNoaWxkcmVuJTIyJTNBJTVCJTdCJTIydGV4dCUyMiUzQSUyMlNwYWNlJTIwU3VwcG9ydCUyMiUyQyUyMmxldHRlclNwYWNpbmclMjIlM0EwJTJDJTIyZm9udFNpemUlMjIlM0E0MiUyQyUyMmZvbnRGYW1pbHklMjIlM0ElMjJ1bnNldCUyMiUyQyUyMmNvbG9yJTIyJTNBJTdCJTIybGlnaHQlMjIlM0ElMjIlMjNmZmZmZmYlMjIlMkMlMjJkYXJrJTIyJTNBJTIyJTIzZmZmZmZmJTIyJTdEJTdEJTVEJTdEJTVE" style="white-space: pre;">Space Support</span> Our services include: Specification, Installation, & Testing We ensure that all systems and peripherals are installed and tested according to established standards and guidelines. This includes projectors, displays, microphones, sound systems, and other audiovisual equipment. Technical Assistance Our team provides support for diagnosing and resolving unique, non-recurring problems. This may involve interaction with software and operating systems, as well as coordination with vendors or other suppliers. Event Support For high-profile events, we offer on-site technology support to assist with configuration, ensure operational readiness, and provide immediate troubleshooting during the event. Customer Engagement We focus on creating immersive and engaging experiences for your audience, enhancing communication and presentation through high-quality audiovisual setups. Vendor Relations and Contracts We work with a network of trusted audiovisual vendors to ensure the highest quality of service and equipment. Our team handles all aspects of contract negotiation, ensuring favorable terms and compliance with agreed-upon conditions. We maintain regular communication with vendors to address any issues and ensure smooth operations. |
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