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To resolve, open the Aeon client and search for the user's account. Under the "additional information" box, reset the expiration date. Save your changes. The user should be able to log in to their account.
Shibboleth login issues
Occasionally, Emory users who use the local authentication option instead of the Emory login option will see the following:
What has happened is that the patron has logged in using the wrong button on the Aeon authentication screen or has created a local account and then tries to log in through Shibboleth. To resolve, search for the patron's account in the client and uncheck the box for Aeon authentication. This box should only be checked for non-Emory affiliated users.
Process payment error
This error occurs when researchers do not properly fill out the payment form for reproduction requests.
To resolve, the user will need to go back into the payment form from their Aeon web account, fill out the requested information, and check the box next to the request:
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Known issue with One Drive for Business and Aeon print slips:
Error message: File in use.
This error will appear when an Aeon user tries to print call slips.
Though a permanent solution has not been found, there are 3 ways to move past the error:
- Locate One Drive icon on the taskbar and right click and quit One Drive. Test print.
- Close all apps that might be blocking One Drives Synchronization: Excel, Word, Powerpoint
- Restart.