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The EULM Staff Technology Service Desk ('service desk') operates Monday-Friday, 8a-5p to provide technology support to EULM staff. The service desk is located in Suite 208 of the Robert W. Woodruff Library, and Service Desk Technicians ('technicians') can be reached in-person or by phone at (404) 727-8888. Alternatively, emails received to 78888@emory.edu automatically generate incident tickets in ServiceNow assigned to the service desk. Service Desk Technicians ('technicians') provide Tier 1 support and escalate incidents to to the Technology Support and Training team as necessary. The service desk also houses a lending program, provides limited event support, and conducts regular maintenance checks of EULM staff spaces.

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Technicians perform regular preventive maintenance checks of the technology in EULM staff spaces. The room check procedure was designed to simulate the user experience common use-cases such that technicians are well-positioned to discover disruptive issues with in-room technology before they impact customers. Large multi-use spaces that are available to the broader Emory community are checked more frequently (daily) than smaller spaces used solely by internal customers (weekly).

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Daily

  • WLB-311 (Jones Room) 

  • ROS-1053 (Woodruff Seminar Room) 

  • CAR-AckermanHall 

  • CAR-BoardRoom 

  • CAR-TateRoom

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Weekly

  • WLB-128D 

  • WLB-208E 

  • WLB-226A (Zoom Room) 

  • WLB-226B 

  • WLB-303E 

  • WLB-303F 

  • WLB-312 

  • WLB-314 

  • WLB-316A 

  • WLB-423 (Group Viewing Room) 

  • WLB-424 

  • ROS-975 

  • ROS-1049 (Folio Room) 

  • ROS-1051 (Woodruff Conference Room) 

  • ROS-1059 (Burkett Consultation Room) 

  • ROS-1060 (Danowski Poetry Library) 

  • ROS-1061 (Billops-Hatch Seminar Room) 

  • ROS-1064 (Teaching & Learning Studio) 

  • CAR-ConferenceRoom 

  • WHSCL-B60A (Calhoun Room) 

  • WHSCL-B63 (Collaboration Classroom)

Monthly

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LSC-201

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