The EULM Staff Technology Service Desk ('service desk') operates Monday-Friday, 8a-5p to provide technology support to EULM staff. The service desk is located in Suite 208 of the Robert W. Woodruff Library, and Service Desk Technicians ('technicians') can be reached in-person or by phone at (404) 727-8888. Alternatively, emails received to 78888@emory.edu automatically generate incident tickets in ServiceNow assigned to the service desk. Service Desk Technicians ('technicians') provide Tier 1 support and escalate incidents to to the Technology Support and Training team as necessary. The service desk also houses a lending program, provides limited event support, and conducts regular maintenance checks of EULM staff spaces.
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Technicians perform regular preventive maintenance checks of the technology in EULM staff spaces. The room check procedure was designed to simulate the user experience common use-cases such that technicians are well-positioned to discover disruptive issues with in-room technology before they impact customers. Large multi-use spaces that are available to the broader Emory community are checked more frequently (daily) than smaller spaces used solely by internal customers (weekly).
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Daily
WLB-311 (Jones Room)
ROS-1053 (Woodruff Seminar Room)
CAR-AckermanHall
CAR-BoardRoom
CAR-TateRoom
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Weekly
WLB-128D
WLB-208E
WLB-226A (Zoom Room)
WLB-226B
WLB-303E
WLB-303F
WLB-312
WLB-314
WLB-316A
WLB-423 (Group Viewing Room)
WLB-424
ROS-975
ROS-1049 (Folio Room)
ROS-1051 (Woodruff Conference Room)
ROS-1059 (Burkett Consultation Room)
ROS-1060 (Danowski Poetry Library)
ROS-1061 (Billops-Hatch Seminar Room)
ROS-1064 (Teaching & Learning Studio)
CAR-ConferenceRoom
WHSCL-B60A (Calhoun Room)
WHSCL-B63 (Collaboration Classroom)
Monthly
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LSC-201
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