The Aeon system is made up of 4 separate applications: a client that manages reading room activity, a staff manager that manages permissions, a configuration manager that manages Aeon configurations, and a set of front end webpages used by patrons. Most staff will only engage with the client. Managers will have permissions to make changes in the staff manager and the configuration manager.
For help with Aeon, please send tickets to the following:
For client setup and printing support: LTDS Service desk (78888@emory.edu)
For client configuration support and error messages: Core Services Application Support Team (coreserviceshelp@emory.edu)
For changes/additions to Aeon webpages, training needs, and enhancement requests: Aeon product owner (currently Elizabeth Roke: erussey@emory.edu)
Training documentation:
Documentation for Aeon is available on the Aeon website: https://support.atlas-sys.com/hc/en-us/categories/360000720853-Aeon . Of particular interest is:
- calendaring/appointment scheduling: https://support.atlas-sys.com/hc/en-us/articles/1500006225481-Managing-Appointments-in-the-Client
- SQL alias manager (for those who need to see more than one Emory repository in Aeon): https://support.atlas-sys.com/hc/en-us/articles/360011921593-Atlas-SQL-Alias-Manager
Emory maintains a few documentation sources for local issues and configuration: