ILLiad
ILLiad is our interlibrary loan and document delivery management system.
Program Manager: Tricia Clayton
Service Owner: Margaret Ellingson
Associated stakeholder groups: ILL Subcommittee, reporting up to Access Services Policy Committee (ASPC)
How to access:
ILL Practitioners & student employees: Client, Staff Manager, Customization Manager, SQL Alias Manager, Billing Manager, and Electronic Delivery Utility programs are installed on each local machine. Contact illiadmin-l@listerv.cc.emory.edu to request credentials for downloading the software.
Statistics for library staff generally (ILL practitioners, subject librarians, and others who need statistical data): ILLiad Web Reports: request credentials from your local ILL practitioner or from illiadmin-l@listserv.cc.emory.edu
ILLiad at Emory: Web pages for Emory patrons (Production):
Includes 1) a set of logon pages shared by all Emory users; 2) Shibbolized pages for the majority of currently enrolled students, staff, faculty, and retirees; 3) and non-Shibbolized pages for HMA members, proxies, and other ILLiad-only accounts.
Lending web pages (for non-Emory libraries who don’t participate in OCLC, RAPID, or Docline – this is rare)
Test Web Pages: for testing by practitioners and technical staff
End user documentation:
Emory Patrons:
Interlibrary Services - view general documentation at various Emory library webpages:
Requesting Scans of Emory material: https://guides.libraries.emory.edu/main/edocdel
Emory ILL Practitioners:
· Contact the ILL Subcommittee for procedural or technical questions: emoryilliad-l@listserv.cc.emory.edu.
· Request Emory-specific ILL practitioner training from the Borrowing & Lending Coordinators at Woodruff Library.
· Consult Atlas System’s documentation: https://support.atlas-sys.com/hc/en-us/categories/360000716874-ILLiad
· Check local ILL manuals at each library.
Help/Reporting Problems:
Emory Researchers:
· Contact support at patron’s primary Emory library for questions about specific requests or processes (https://libraries.emory.edu/using-library/borrowing-materials/interlibrary-services )
· Contact illiadmin-l@listserv.cc.emory.edu for technical assistance.
ILL Practitioners: contact illiadmin-l@listserv.cc.emory.edu to report any ILLiad (or related system) technological problems. This listserv includes the Service Owner, Program Manager, Core Services Team, and Woodruff Borrowing & Lending Coordinators.
ILL Practitioners & LTDS Staff: contact Atlas Systems.
(757) 467-7872 x1 OR (800) 567-7401 x1
Emergency Atlas Service (night/weekend response re: hosted server down, etc.): emergency@atlas-sys.com
Requesting enhancements:
Local Emory Ideas: Contact the ILL Subcommittee for discussion across Emory Libraries: emoryilliad-l@listserv.cc.emory.edu.
Major Enhancement Request to Vendor: Submit and/or vote on enhancement requests in Atlas Systems’ User Voice (https://uservoice.atlas-sys.com/forums/581665-illiad-ideas )