ILLiad
Product Description:
ILLiad is our interlibrary loan (ILL) and document delivery management system. The software is produced by Atlas and hosted with Atlas. ILLiad is used by Interlibrary Loan staff to process and fulfill requests from Emory users and other libraries. Emory staff, faculty and students use ILLiad to request materials (books, journal articles, research papers, etc.) not owned by Emory Libraries from other institutions around the world. Patrons can access ILLiad directly (https://illiad.library.emory.edu) and can make requests through records in Library Search, Worldcat, and many library databases.
Program Manager: Tricia Clayton
Service Owner: Margaret Ellingson
Associated stakeholder groups: ILL Subcommittee, reporting up to Access Services Policy Committee (ASPC)
How to access:
ILL Practitioners & student employees: Client, Staff Manager, Customization Manager, SQL Alias Manager, Billing Manager, and Electronic Delivery Utility programs are installed on each local machine. Contact illiadmin-l@listerv.cc.emory.edu to request credentials for downloading the software.
Statistics for library staff generally (ILL practitioners, subject librarians, and others who need statistical data): ILLiad Web Reports: request credentials from your local ILL practitioner or from illiadmin-l@listserv.cc.emory.edu
ILLiad at Emory: Web pages for Emory patrons (Production):
Includes 1) a set of logon pages shared by all Emory users; 2) Shibbolized pages for the majority of currently enrolled students, staff, faculty, and retirees; 3) and non-Shibbolized pages for HMA members, proxies, and other ILLiad-only accounts.
Lending web pages (for non-Emory libraries who don’t participate in OCLC, RAPID, or Docline – this is rare)
Test Web Pages: for testing by practitioners and technical staff
End user documentation:
Emory Patrons:
Interlibrary Services - view general documentation at various Emory library webpages:
Requesting Scans of Emory material: https://guides.libraries.emory.edu/main/edocdel
Emory ILL Practitioners:
· Contact the ILL Subcommittee for procedural or technical questions: emoryilliad-l@listserv.cc.emory.edu.
· Request Emory-specific ILL practitioner training from the Borrowing & Lending Coordinators at Woodruff Library.
· Consult Atlas System’s documentation: https://support.atlas-sys.com/hc/en-us/categories/360000716874-ILLiad
· Check local ILL manuals at each library.
Help/Reporting Problems:
Emory Researchers:
· Contact support at patron’s primary Emory library for questions about specific requests or processes (https://libraries.emory.edu/using-library/borrowing-materials/interlibrary-services )
· Contact illiadmin-l@listserv.cc.emory.edu for technical assistance.
ILL Practitioners: contact illiadmin-l@listserv.cc.emory.edu to report any ILLiad (or related system) technological problems. This listserv includes the Service Owner, Program Manager, Core Services Team, and Woodruff Borrowing & Lending Coordinators.
ILL Practitioners & LTDS Staff: contact Atlas Systems.
(757) 467-7872 x1 OR (800) 567-7401 x1
Emergency Atlas Service (night/weekend response re: hosted server down, etc.): emergency@atlas-sys.com
Requesting enhancements:
Local Emory Ideas: Contact the ILL Subcommittee for discussion across Emory Libraries: emoryilliad-l@listserv.cc.emory.edu.
Major Enhancement Request to Vendor: Submit and/or vote on enhancement requests in Atlas Systems’ User Voice (https://uservoice.atlas-sys.com/forums/581665-illiad-ideas )