The Aeon system is made up of 4 separate applications: a client that manages reading room activity, a staff manager that manages permissions, a configuration manager that manages Aeon configurations, and a set of front end webpages used by patrons. Most staff will only engage with the client. Managers will have permissions to make changes in the staff manager and the configuration manager.
For help with Aeon, please send tickets to the following:
For permissions to log into Aeon / password resets: your local repository manager. Staff not a part of one of the units below should contact the Rose representative for help.
- Rose: Carrie Hintz
- Pitts: Brandon Wason
- Health: Ashley Stevens
- Law: Anna Sturgill
- Oxford: Kerry Bowden
For installing the Aeon client onto your machine and printing support: LTDS Service desk (78888@emory.edu)
For client configuration support and error messages: Core Services Application Support Team (coreserviceshelp@emory.edu)
For changes/additions to Aeon webpages, training needs, and enhancement requests: Aeon product owner (currently Elizabeth Roke: erussey@emory.edu)
Aeon upgrades:
Aeon is periodically upgraded and requires coordination with Elizabeth Roke (the Aeon product owner) and desktop support. All upgrades are initiated by the product owner and any questions related to new functionality should be directed to the product owner, not Core Systems or desktop support. More information about upgrade procedures, including a list of steps that must be completed is in the Aeon upgrade documentation.
Training documentation:
Documentation for Aeon is available on the Aeon website: https://support.atlas-sys.com/hc/en-us/categories/360000720853-Aeon . Of particular interest is:
- Calendaring/appointment scheduling
- Managing appointments in the client: https://support.atlas-sys.com/hc/en-us/articles/1500006225481-Managing-Appointments-in-the-Client
- Configuring/changing reading room calendars: https://support.atlas-sys.com/hc/en-us/articles/1500006224981-Configuring-Reading-Room-Calendars (managers only)
- Configuring/changing email templates: https://support.atlas-sys.com/hc/en-us/sections/360002608533-Email (managers only)
- Using the SQL alias manager (for those who need access to the test system or to manage more than one Emory repository in the Aeon client): https://support.atlas-sys.com/hc/en-us/articles/360011921593-Atlas-SQL-Alias-Manager
Emory maintains a few documentation sources for local issues and configuration: