The EULM Staff Technology Service Desk ('service desk') operates Monday-Friday, 8a-5p to provide technology support to EULM staff. The service desk is located in Suite 208 of the Robert W. Woodruff Library, and Service Desk Technicians can be reached in-person or by phone at (404) 727-8888. Alternatively, emails received to 78888@emory.edu automatically generate incident tickets in ServiceNow assigned to the service desk. Service Desk Technicians provide Tier 1 support and escalate incidents to to the Technology Support and Training team as necessary. The service desk also houses a lending program, provides limited event support, and conducts regular maintenance checks of EULM staff spaces.
Lending Program
The service desk offers a lending program for EULM staff, providing temporary loans of HDMI cables, USB/C-to-USB/A dongles, USB/C-to-HDMI dongles, laptops, and an all-in-one videoconferencing cart.
Event Support
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Room Checks
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