Technology Support and Training

don.howard

Desktop Consultant, Senior

Technology Support

T, Th

Paul Preyer

Desktop Support, Lead

Technology Support

M, W

Jack Thomas Scott

Head of Technology Support and Training

Unit Leadership

M, Th, F

Cari Lovins

Director of Digital Programs and Client Services

Department Leadership

Flex

Rosalyn Metz

Chief Technology Officer

Division Leadership

Flex

EmTech Library Service Center

https://libraryservicecenter.org/

Goizueta Business Library

https://libraries.emory.edu/business

Michael C. Carlos Museum

https://carlos.emory.edu/

Robert W. Woodruff Library

https://libraries.emory.edu/woodruff

Stuart A. Rose Library

https://libraries.emory.edu/rose

Woodruff Health Sciences Center Library

https://libraries.emory.edu/health

Desktop Support

Technical Assistance: Providing help with technical issues.
Troubleshooting: Diagnosing and resolving problems.
Help Desk: A service providing support and information.
IT Support: General support for information technology.
Software Installation: Setting up software applications.
Hardware Maintenance: Keeping physical computer components in working order.
Network Connectivity: Ensuring devices are connected to the network.
User Support: Assisting users with their IT needs.
Remote Support: Providing assistance from a different location.
System Updates: Keeping software and systems up to date.
Virus Removal: Eliminating malware from computers.
Data Backup: Ensuring data is safely stored and recoverable.
Configuration: Setting up systems and software to meet user needs.
Customer Service: Interacting with users to provide support.
Technical Documentation: Creating guides and manuals for users.

Desktop Systems Support

Audiovisual Support

Training

Purchasing

Hardware

Software

Lending

Printers

Surplus