Technology Support and Training
- Collin Brittle
- Jack Thomas Scott
About TST
The Technology Support and Training unit is responsible for providing support for all libraries and museum staff technology, including computers, peripheral devices, and productivity software, such as Microsoft Office 365. This unit also provides support for staff conference rooms and event spaces, including support and design of audio-visual components.
Getting Support
For desktop or audiovisual support, you can email 78888@emory.edu, call the LTDS Staff Technology Service Desk at 404-727-8888, or visit the desk in person at the Woodruff Library Building, Level 2 staff area. Our support hours are Monday to Friday, 9am to 5pm.
Meet the Team
Name | Role | Organization Position | Onsite |
|---|---|---|---|
@don.howard | Desktop Consultant, Senior | Technology Support | T, Th |
@Paul Preyer | Desktop Support, Lead | Technology Support | M, W |
@Jack Thomas Scott | Head of Technology Support and Training | Unit Leadership | M, Th, F |
@Cari Lovins | Director of Digital Programs and Client Services | Department Leadership | Flex |
@Rosalyn Metz | Chief Technology Officer | Division Leadership | Flex |
Our Customers
We support the technology and spaces for staff and student workers in the following areas:
EmTech Library Service Center | |
Goizueta Business Library | |
Michael C. Carlos Museum | |
Robert W. Woodruff Library | |
Stuart A. Rose Library | |
Woodruff Health Sciences Center Library |
Our Services
Desktop Support - Customer Support
Our desktop support is a service that ensures smooth and efficient technology operations within an organization. This includes setting up new computers, devices, accessories, and software, troubleshooting technical issues, and providing direct assistance to users. Additionally, desktop support creates guides and training materials, assists in purchasing new hardware and software, and manages surplus equipment in an environmentally friendly manner.
Our services include:
Installing and Configuring Technology: Setting up new computers, devices, accessories and software so that everything is ready for use.
Troubleshooting Issues: Fixing any technical problems that arise, whether it's a software glitch or a hardware failure.
User Assistance: Providing direct help to customers who are experiencing technical problems, either remotely or in person, to quickly resolve their issues and minimize downtime.
Documentation and Training: Creating guides and training materials to help users understand and effectively use their systems and software.
Purchasing Equipment and Software: Assisting in the selection and procurement of new hardware and software to meet the organization's needs.
Managing Surplus Equipment: Handling surplus equipment by repurposing, recycling, or disposing of it in an environmentally friendly manner.
Desktop Support - Technology Administration
Our desktop support - technology administration ensures smooth and secure technology operations. This includes maintaining and updating software, implementing security measures, managing user access, and using automation tools to streamline tasks. Additionally, they generate reports on system performance and maintenance activities to make informed decisions.
Our services include:
Maintaining Software: Regularly checking and updating operating systems and 3rd party apps to prevent problems before they happen.
Implementing Security Measures: Protecting the company's data and systems from cyber threats by installing security software and monitoring for suspicious activity.
Managing User Access: Ensuring that employees have the right access to the systems and data they need while keeping everything secure.
Automation: Using automation tools to streamline repetitive tasks, such as software installation, configure user and computer settings, and manage printers across multiple devices.
Reporting: Generating reports on system performance, issues, and maintenance activities to keep track of everything and make informed decisions.
Audiovisual Support
Our audiovisual support ensures all your AV technology needs are met efficiently. We handle the specification, installation, and testing of audiovisual equipment, provide technical assistance for unique problems, and offer on-site support for high-profile events. We focus on creating engaging experiences and work with trusted vendors to ensure top-quality service and equipment, managing all aspects of contract negotiation and vendor communication.
Our services include:
Specification, Installation, and Testing: We ensure that all systems and peripherals are installed and tested according to established standards and guidelines. This includes projectors, displays, microphones, sound systems, and other audiovisual equipment.
Technical Assistance: Our team provides support for diagnosing and resolving unique, non-recurring problems. This may involve interaction with software and operating systems, as well as coordination with vendors or other suppliers.
Event Support: For high-profile events, we offer on-site technology support to assist with configuration, ensure operational readiness, and provide immediate troubleshooting during the event.
Customer Engagement: We focus on creating immersive and engaging experiences for your audience, enhancing communication and presentation through high-quality audiovisual setups.
Vendor Relations and Contracts: We work with a network of trusted audiovisual vendors to ensure the highest quality of service and equipment. Our team handles all aspects of contract negotiation, ensuring favorable terms and compliance with agreed-upon conditions. We maintain regular communication with vendors to address any issues and ensure smooth operations.
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